Pend for Ethoca Case Status

Overview

This assignment requires no user action.  Optionally, the user may perform the following actions.

Other Actions

Check Ethoca Alert Status

This primary flow action will initiate an immediate call to the network to check for a status update.

Cancel (Recovery)

This flow action is available from the Other Actions menu and will cancel the current recovery flow and return the dispute to the Disposition step to select a new recovery option.

Check for Merchant Credit

This flow action will execute the Check for Merchant Credit flow.

Deny Dispute

This flow action will execute the Denied flow.

Manually Record Ethoca Response

If the system is down, a user can manually record the response retrieve from the Ethoca Portal.  The user must provide the outcome and the refund status as shown below.