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Page Properties

Type

Dashboard

Name

Outstanding Daily Work

Description

Provides an overview of all daily work assignments, their statuses, counts and age metrics.

Usage

Daily Work Volume, Workload, Efficiency

Included FieldsMetrics

Total, Critical, Maintenance, Manager--

Daily Critical
ClientAssignment, Claim Type, Claim Category, Claim Reason, Regulatory Coverage, Channel, Card Type, BIN, Claim ID, Claim Status, Summarized Status, Discovery Date, Contact Date, Create Date, Investigation Date, Resolved Date, Decision, PC Decision, PC Date, Dispute Count, Dispute Amount, Merchant Credit Amount, Recovered Amount, Loss Amount, Potential Abuse, Employee Claim, Reclassifications, Required Documents Count, Age (Avg). Age (Max)

Daily Maintenance
Assignment, Count, Age (Avg). Age (Max)

Manager
Assignment, Count, Age (Avg). Age (Max)

Included Filters

Client, Claim Type, Claim Category, Regulatory Coverage, Work Group

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