Type | Dashboard |
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Name | Active Cases |
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Description | Provides an overview of all outstanding claims and disputes, their status, and aging cases. |
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Usage | Claims Volume, Workload, Efficiency |
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Included Fields | Client, Claim Type, Claim Category, Claim Reason, Regulatory Coverage, Channel, Card Type, BIN, Claim ID, Claim Status, Summarized Status, Discovery Date, Contact Date, Create Date, Investigation Date, Resolved Date, Decision, PC Decision, PC Date, Dispute Count, Dispute Amount, Merchant Credit Amount, Recovered Amount, Loss Amount, Potential Abuse, Employee Claim, Reclassifications, Required Documents |
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Included Metrics | Open Claims, Open Disputes, Avg. Claim Amount, Avg. Claim Age, Total Amount in Dispute, Avg. Dispute Count, Open Claims by Status, Open Disputes by Status Type, Pending Disputes by Status, Disputes Requiring Action by Status, Aging Claims Summary by Claim Type and Claim Category |
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Included Filters | Client, Claim Type, Claim Category, Card Type, Regulatory Coverage, Summarized Status, Claim Status, Create Date, Resolved Date |
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