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The Pre-Arbitration No Response Received assignment requires the agent to confirm that no response was received from the Acquirer before the dispute is paid. In these assignments, Mastercard has automatically accepted pre-arbitration on behalf of the acquirer after 30 days. This assignment is only used for Mastercard transactions. 

How to complete the assignment

1. Verify the acquirer's response using your firm's Mastercard system of choice.
   • Locate the case ID in the Notes hub or by searching the accountholder's card number.
     
     

2. Return to QFD and click the PreArbitration No Response Received button.
   

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3. Select the response that best fits the verified response.

   • Accept - The merchant accepted the Pre-Arbitration response and recovery obtained.
     

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     • Provide the response date using the calendar tool next to the Response Date field. 
     • Click the Apply button.
     • Click the Process Actions button.
       
       

   • Reject - The merchant rejected the Pre-Arbitration response and recovery was not obtained.
     

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     • Provide the response date using the calendar tool next to the Response Date field. 
     • Click the Apply button.
     • Click the Process Actions button.
       
       

   • No Response - The merchant failed to respond to the Pre-Arbitration in the allotted time. 
     Note: Mastercard - No response indicates monies have been recovered. STAR - No response does not indicate recovery of funds.
     

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     • Optional: Provide an explanation of your findings in the freeform box under Notes.
     • Click the Apply button.
     • Click the Process Actions button.