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An Issuer may initiate a Dispute under Dispute Condition 10.4: Other Fraud – Card-Absent Environment for the following reason:

  • Cardholder denies authorization of or participation in a transaction conducted in a card-absent environment.

Time Limit

120 calendar days from the Transaction Processing Date

Dependencies

  • Fraud report

  • Certification that the Cardholder denies authorization of or participation in the Transaction

Info

If the transaction is for the acquisition of non-fiat currency or purchase of a non-fungible token, the dispute is invalid when the cardholder participated in the transaction but subsequently claims they were deceived into sending the non-fiat currency or NFT to a fraudulent recipient

Excerpt
hiddentrue

Validations

Validation

Value

Logic

Associated Rule(s)

Within association window for submitting the chargeback

False

120 calendar days from the Transaction Processing Date

HasChargebackWindowExpired

Visa Authorization and Clearing Data are Available for Dispute Validation Rules

True

  • VisaRTSIAuthData.TransactionType != "" AND

  • VisaRTSIClearingData.TransactionType != ""

HasVisaClearingAndAuthorizationData_V

Transaction is eligible for 10.4 chargeback reason.

True

  • IsCardPresentTransction_V = false

Is10_4EligibleCheck_V

A Mobile Push Payment Transaction

False

  • When BusinessAppID is not null and in ("CC","CI","CO","MA","MP")

IsMobilePushPayment_V

A Straight Through Processing Transaction

False

  • MarketSpecificDataInd = “J”

IsStraightThroughProcessingTran_V

A Mail/Phone Order Transaction or an Electronic Commerce Transaction, if both:

  • The merchandise was shipped or delivered, or services were purchased.

  • The Issuer was not a participant in the Address Verification Service on the Transaction Date and the Acquirer received an Address Verification Service response code U.

False

  • IsMOTOTransaction_V = true AND

  • IsUSDomesticTransaction = true AND

  • AvsResponseCode = U

IsUSAvsU_V

An Emergency Cash Disbursement

False

  • MerchantCategoryCode = “9702”

EmergencyCashDisbursement_V

An Account Number on which the Issuer reported Fraud Activity using fraud type code 3 (fraudulent application)

False

  • If on same card FraudType has been reported as 3.

IsFraudAppReported_V

A Visa B2B Virtual Payments Program Transaction

False

  • ProductId = X OR

  • MarketSpecificDataInd = J

IsB2BTransaction_V

All of the following:

  • The Card Verification Value 2 (CVV2) presence indicator in the Authorization Request is 1 (CVV2 value is present)

  • The CVV2 results code in the Authorization message is N (No match)

  • The Authorization request was approved

False

  • CVV2PresentInd = “1” AND

  • CVV2Result = “N” AND

  • AuthorizationResponseCode = “00”

IsApprovedWithNoMatchCVV_V

A Transaction that was approved using an Account Number for which the Issuer had reported Fraud Activity

False

  • Is TransactionDateTime > Earliest Fraud Report Date on Card Number

IsTransApprovedAfterFraudReport_V

A Transaction on an Account Number for which the Issuer has initiated more than 35 Disputes within the previous 120 calendar days

False

  • Submitted Chargeback count > 35 in last 120 days on card.

IsFraudDisputeCountReached_V

The disputing card number has more than 35 potential disputes and this transaction based on dollar amount should have a chargeback processed.

True

  • With the disputes in amount order highest to lowest the transaction is within the highest 35 transactions.

IsWithinHighNumberOfFraudDisputeRange_V

A Card-Absent Environment Transaction for which both:

  • The CVV2 result code in the Authorization message is U (Issuer not participating in CVV2 program)

  • The CVV2 presence indicator in the Authorization Request is one of the following:

    • 1 (CVV2 value is present)

    • 2 (CVV2 value is on the Card but is illegible)

    • 9 (Cardholder states CVV2 is not present on the Card)

False

  • CavvAuthenticationResultsCode = U

  • CVV2PresentInd in (1,2,9)

IsCVV2UAndCVV2MerchantProvided_V

A Secure Electronic Commerce Transaction processed with Electronic Commerce Indicator value 5 in the Authorization Request

False

  • ECMOTO = 5

IsECMOTO5_V

A Non-Authenticated Security Transaction processed using 3-D Secure 1.0 or 2.0 with Electronic Commerce Indicator value 6

False

  • ECMOTO = 6

IsECMOTO6_V

Minimum dispute amount validation for TE transaction

False

  • IsTETransaction_V (MerchantCategoryCode in (3000 – 4799, 7011, 7512, 7512) = true AND

  • Dispute Amount >= 25.00 USD

IsLessThanTEMinDisputeAmt_

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