Type | Dashboard |
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Name | Resolution Overview |
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Description | Provides a summary of claims and disputes resolved, average process time, average resolution type, resolution types and dispute denial reasons. |
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Usage | Capacity Planning, Customer Resolution Time, Processing Time, Pay Rate |
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Availability | 25.01 (Data Booster Required) |
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Included Fields | Client, Claim Type, Claim Category, Claim Reason, Regulatory Coverage, Network, Channel, Card Type, BIN, Transaction Type, Claim ID, Dispute ID, Claim Status, Dispute Status, Decision, Deny Reason, Contact Date, Create Date, Investigation Date, Resolved Date, Authorization Status, MCC, Merchant, Entry Mode, Transaction Description, Transaction Amount, Dispute Amount, Accountholder Amount, Merchant Credit Amount, Recovered Amount, Loss Amount, Denied Amount, Resolution, Processing Time, Resolution Time |
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Included Metrics | Resolved Claims Resolved Disputes Avg. Time to Process Claims Avg. Time to Process Disputes Avg. Time to Resolve Claims Avg. Time to Resolved Disputes Claim Pay Rate
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Included Filters | Client, Claim Type, Claim Category, Regulatory Coverage, Status, Card Type, Card BIN, Contact Date, Resolved Date, Date Grouping |
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