CheckElectronicJournalACHInternal

As of 2023.08.02 it was determined this flow is out of date.

Overview

Instructs the user to initiate research to determine if there is an outage in the electronic journal.

Conditions

This recovery option is only available if the Claim Reason is ATM Withdrawal or ATM Deposit and the ATM Deposit Type is cash or unknown.

Flow

Check Electronic Journal Flow.pdf

Check Electronic Journal When a missing direct deposit is disputed this recovery option allows the user to recover funds from another account holder at the same institution.

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Conditions

Available when the Claim Type is "ACH" and the Claim Reason is "Missing Transaction".

Flow

Missing Direct Deposit Flow.pdf

Missing Direct Deposit Flow.vsdx

Accounting Rules

Electronic Journal RecoveryACH Member to Member Return