Event Recording
The case event recording feature allows the system to be configured use external APIs to communicate case creation and case resolution status updates to an external system, such as a CRM application.
Supported Events
The following events support recording.
Configuration
***Briefly describe each of the configuration point in the flow and, where applicable, link to the appropriate page for more details.
Referenced From
...
- Claim Submitted
- Accounting (see Apply Case Event)
- Disposition
- Recovery Pursued
- Deny
- Write Off
- Claim Resolved
Workflow
Depending on the result in Case Event Preconditions, one of the following paths is executed:
| Multiexcerpt include |
|---|
| MultiExcerptName | Actions |
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| PageWithExcerpt | Case Event Preconditions |
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|
| Drawio |
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| border | false |
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| viewerToolbar | true |
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| |
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| fitWindow | false |
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| diagramName | RecordCaseEvent |
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| simpleViewer | false |
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| links | auto |
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| tbstyle | top |
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| lbox | true |
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| diagramWidth | 589 |
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|
| Tip |
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| title | Configure Event Recording |
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|
Once your API is enabled, update Case Event Pre-Conditions to configure if and how this flow is executed. |
Related
| Stagil incoming links macro |
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