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Page Properties


Description


Excerpt

When the Balance Review Response flow is executed, this assignment is generated.


Details


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Response Received

This primary flow action prompts the user to record the result of the Balance Review recovery attempt.  The user must select from the following options:

  • Accepted Full
  • Accepted Partial
  • Declined

Additionally, the user must provide the date that the response was received.

If the response is...

  • "Accepted Full",  is executed and the dispute is resolved as .
  • "Accepted Partial", the user will be prompted to enter the amount that was recovered,  is executed, and the  flow is executed.
  • "Declined", the  flow is executed.

The response is recorded in the .


SLA

Goal: 10 days

Deadline: 14 days; Activity

Work QueuePendingBalanceReviewResponse
Work Group

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PageWithExcerptPendingBalanceReviewResponse