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When Enrichment Flow is executed and and Enrich Data Pre-Conditions is Preconditions is set to "AUTO", this flow is executed to facilitate the retrieval of transaction details from an external system. 

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PageWithExcerptAuto Enrichment Preconditions


The Provide Enrichment PrerequisitesPrerequisite Data assignment prompts a user to complete one of the following actions.

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PageWithExcerptProvide Enrichment PrerequisitesPrerequisite Data


Once all prerequisites have been met, the service call is completed.  Depending on the configuration, one of the following enrichment service flows is executed.

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If the service is successful, the flow is complete.  If it fails, the Enrichment Service Failed assignment is generated and prompts the user to complete one of the following actionsif the system is not past the retry limit.  The retry limit is set differently by association.  The system will retry every 12 hours in case the failure was a result of a intermittent issue or due to data not being available in the association.  With Mastercard it will check the posting date and if it is within a few days of the claim date it will retry for 3 business days.

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PageWithExcerptEnrichment Service Failed

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