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Description


Excerpt

Referenced in When an response is expected from Visa in the Visa Exception Review workflow flow, this assignment is generated and prompts the user to record the response.


Details

Check Exception Review

This primary flow action prompts the user to access the case in Visa Resolve Online (VROL) and record the response provided by Visa to the liability exception request.


If the response is not yet available, the user may select the pend option which will return the dispute to the Pend for Exception Review assignment.

SLANone
Work QueueCheckExceptionReview
Work Group

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PageWithExcerptCheckExceptionReview



StageAnalyze
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The Check Exception Review assignment is generated when a response is expected from Visa regarding a liability allocation exception request. This assignment prompts the agent to record Visa's response using the firm's system of choice.


How to complete the assignment

  1. Click on the Check Exception Review button.

  2. Check the status of the exception review in your firm's system of choice.

  3. Return to QFD and respond to “What was the result of the exception review?"
    • If approved, select the Approved option.
    • If denied, select the Denied option.
    • If the exception has no status, select the Pend option.

  4. Click the Apply button.

  5. Click the Process Actions button.