Conditions
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The account holder claims that they did not receive the withdraw amount requested or the correct amount deposited did not post. This recovery option prompts a user to initiate a review of the balance in the ATM. |
Flow
When the user selects
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this recovery option, the following flow is executed. The
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Balance Review assignment is generated and provides the following flow actions.
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Related Questionnaires
Questionnaire - ATM Deposit Incorrect
Questionnaire - ATM Deposit Not Posted
Questionnaire - ATM Withdrawal
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