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When a good faith request from the acquirer is declined, the acquirer may resort to an arbitration a compliance case filing with American Express.  When this happens, a user will record the action in the Pending Inbound Good Faith Response assignment that is displayed while a response is awaited to a declined inbound good faith request.  When "Inbound ArbitrationCompliance" is recorded, this flow is executed.  A Process Inbound Compliance assignment is generated, which prompts the user to accept or decline the case.  If the case is accepted, accounting is executed to reflect settlement accounting, which sends funds back to the acquirer and then the Final Investigation Flow flow is executed.  If the case is declined, the Pending Association Ruling flow is executed to await a ruling from American Express.  

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Page Properties


Rule(s)AmexInboundArbitrationAmexInboundCompliance


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