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Page Properties


ServiceBlockReissueCardFailed
Description


Excerpt

When the service in Service Block and Reissue fails after 3 attemps, this assignment is generated and prompts the user to complete the necessary maintenance (block card, reissue card, block and reissue card).


Details

Manually process the necessary action by clicking the Block Card button or Other Actions button to retry the service


SLANone
Work QueueServiceBlockReissueCardFailed
Work Group
Multiexcerpt include
MultiExcerptNamework_group
PageWithExcerpt




StageExecute
NodeAccount Maintenance



The Block Card assignment is generated when the Block Reissue Card flow fails. The agent will complete the necessary actions outside of the system.

Image Added


How to complete the assignment

  1. Click the Block Card button. 

    Expand
    titleClick here to see the expanded assignment...

    Image Added


  2. Review the specific action that needs to be completed in the external system.
    • Block the card
    • Block and reissue the card
    • Reissue the card

  3. Complete the required action in your firm's system of choice. 

  4. Return to QFD and select "I confirm the card has been blocked in the system of record."

  5. Click the Apply button.

  6. Click the Process Actions button.