When a dispute is submitted to Visa in the allocation flow, the dispute moves from the Visa Liability Allocation flow to here while a response is awaited from the acquirer.
If the system is configured to issue a provisional credit after a chargeback, the following flows will be executed:
| Multiexcerpt include |
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| MultiExcerptName | ChargebackPC |
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| PageWithExcerpt | Investigation |
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While awaiting a response, the Pending Dispute Response assignment is displayed in the Disposition step. If the acquirer declines the dispute and pursues pre-arbitration, the dispute will move to the Inbound Pre-Arbitration flow. If RTSI is enabled, the pre-arbitration details are retrieved by the system. Any response received will be recorded in the Recovery Action History.
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| diagramName | PendingAllocationResponse |
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| links | auto |
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