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Once an action is taken, it is recorded in the Recovery Action History and the Execute Visa Pre-Arbitration flow is executed.
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If recovery is pursued, the user is prompted to send the optional Representment Response letter. |
Post Resolution Notice
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"A response has been received past the collaboration response deadline and the dispute has moved on in the workflow. Please review the dispute for a potential credit and task action as required." Should to collaboration response be received after the dispute has been resolved, you will see this notice. |
Dispute has been denied
- Confirm the dispute was denied due to merchant-issued credit.
- Apply and Process the action to resolve this assignment.
Dispute has been paid
- Use the Process Duplicate Credit action from the Actions drop-down to claw back the payment.
- Apply and Process the action to resolve this assignment.
Dispute is still open
- Locate the dispute and use the Check for Merchant Credit option from the Other Actions menu.
- Deny due to merchant refund.
- Apply and Process the action to resolve this assignment.
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