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- A cardholder letter, email, message, or completed Dispute Resolution Form describing the cardholder’s complaint in sufficient detail to enable all parties to understand the dispute.
- Account Block and Reissue MUST be completed
- Fraud Reporting MUST be completed
- Exception File Listing MUST be completed
Validations
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- IsCardSecure AND
- Claim Reason = (Card Lost, Card Stolen, Card Not Received) AND
- IsAutomatedFuelDispenser = false AND
- POS Entry Mode = 2 OR
- POS Entry Mode = (5, C, D, E, M) and
- CardholderAuthenticationEntity = 3
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2 or more previous disputes with reason code 4837, 4840, 4870, or 4871 on the same card number
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- cardholderActivatedTerminalLevel = 6
- terminalOperatingEnvironment in (2,4)
- cardDataInputMode = R
- IsFaceToFaceTransaction != True
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integratedCircuitCardRelatedData is not null
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- posEntryModePan in (79,80) OR
- posEntryModePan = 01 AND
- IsHybridPOSTerminal (posCardDataTerminalInputCapability in (3,5,8,9) AND cardDataInputCapability in (5,C,D,E,M))
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- posEntryModePan = 3 AND
- DE 48, Subelement 21 = 11
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- cardholderPresentData in (2, 3, 4, 5) OR
- cardDataInputMode = "S"
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gcmsProductIndentifier = "MAP"
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