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changes.mady.by.user Devan Robertson

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Page Properties


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Description


Excerpt

While the system is waiting for documents to be available in MC Retrieve Chargeback Documents, this system assignment is displayed.


Details

This is a system assignment.  No user action is required.

Optionally, the user may select Other Actions > Proceed Without Documents to resume the flow.  This will prevent the system from retrieving the documents and cannot be reveresed.

SLA
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MultiExcerptNameActions

Resume

This primary flow action will force the system to check to see if the documents are ready.  The system will automatically execute this flow action each day until the SLA deadline expires.

Proceed Without Documents

This optional flow action is available via the Other Actions menu and will resolve the assignment and resume the flow without retrieving the documents.  This action is not reversible.  This system will automatically execute this flow action when the SLA deadline expires.  


SLA

Goal: 1 day; Resume

Deadline: 8 days; Proceed Without Documents (When deadline is reached the following audit note will be left.  "SLA for Pend CB Doc expired. No Doc Received. Proceed to move the dispute to Review Representment")

Work QueuePendForCBDoc
Work Group

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PageWithExcerptPendForCBDoc



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