Pend for Chargeback Documents
Nick Facca
Jacob Harris
Devan Robertson
| Description | While the system is waiting for documents to be available in MC Retrieve Chargeback Documents, this system assignment is displayed. |
| Details | This is a system assignment. No user action is required. ResumeThis primary flow action will force the system to check to see if the documents are ready. The system will automatically execute this flow action each day until the SLA deadline expires. Proceed Without DocumentsThis optional flow action is available via the Other Actions menu and will resolve the assignment and resume the flow without retrieving the documents. This action is not reversible. This system will automatically execute this flow action when the SLA deadline expires.
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| SLA | Goal: 1 day; Resume Deadline: 8 days; Proceed Without Documents (When deadline is reached the following audit note will be left. "SLA for Pend CB Doc expired. No Doc Received. Proceed to move the dispute to Review Representment") |
| Work Queue | PendForCBDoc |
| Work Group | ResearchTeam1 |