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Details |
SLA | None Work Queue | ExecuteCaseUpdate | Work Group | Multiexcerpt include | MultiExcerptName | work_group | PageWithExcerpt | ExecuteCaseUpdate
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Overview
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The Update Case Filing assignment prompts the user to complete the case filing action via the Mastercom portal, or other system of choice. This assignment is present in alternate network and manually added transactions.
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How-To
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Step 1: Click the Update Case Filing button
Step 2: Complete the escalation in the external system of choice
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Step 4: Check the box to accept the following I certify that the case filing update has been performed in Mastercom.
Step 5: Click the Apply button
Step 6: Click the Process Actions button
Other Actions
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The Other Actions menu offers additional actions and information that allows the user to effectively work the task.
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Cancel Case Filing Activity
This action allows the user to cancel the case filing and applies the Review PreArbitration Response assignment to the dispute.
Mark Assignment As Unworkable
Assignments that cannot be worked due to a technical issue can be marked as unworkable. This action will move the unworkable task to the Unworkable Assignment Group where leadership can review the scenario and take steps to resolve it. Technical errors that require the task to be marked as unworkable include QFD not reflecting correct data or when a user takes an action on the task, the action does not process and the assignment loops or is stuck.
Bulk Actions
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Bulk Actions enable users to apply action to multiple disputes at once, saving the user time.
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Bulk Take Action
This button is available when there are multiple disputes present in the selected node. The bulk action applied will impact only the disputes on the page you're currently viewing if there are multiple pages due to the number of disputed transactions.
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