When the Acquirer does not fully accept an Alternate Network Chargeback Response and the Review Alternate Network Chargeback Response flow is executed, this assignment is generated.
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Actions
Review Chargeback Response
This primary flow action displays the dispute response details to the user and prompts them to take one of the following issuer actions.
Accept Full
Accept Partial
Decline
When full or partial liability is accepted, the user is prompted to write off or deny the amount accepted.
When liability is declined or partially accepted, the user is prompted to provide additional details and pursue further options. In this case, the user will be prompted to pursue pre-arbitration.
When partial liability is accepted, theIssuer Accept Partialflow is executed to handle liability processing and any requiredapprovals.
The user can also choose to pend the claim for many reasons. The flow is executed and once it is satisfied, the user is brought back to this assignment.
The Review Alt Network Chargeback Response assignment is generated when the Acquirer does not fully resolve the claim when an alt network chargeback has been filed. The agent will determine the next course of action by selecting one of the following options: Accept, Accept Partial, or Decline.
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To deny the disputed transaction, select Deny Dispute.
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To pay the disputed transaction, select Write Off.
Explain the write-off decision in the freeform box under Please provide an explanation.
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Click here to see the Write Off scenario in QFD...
Determine if a paid letter will be sent to the accountholder by selecting Yes or No from the "Send Paid Communication?" drop-down.
Optional: You can enter any additional information in the Notes freeform box.
