A dispute may be continued after the chargeback cycles have completed by using the pre-arbitration, when applicable, and the arbitration case filing process. An issuer may accept responsibility for a pre-arbitration or arbitration case at any time, before a response or ruling is received, by executing the withdraw action.
A pre-arbitration case filing is required prior to escalation to an arbitration case for all disputes with the exception of the following chargebacks. Note: This exception does not apply when the reason code is changed.
When pre-arbitration is pursued in the Mastercard Representment flow, this flow is executed. The system will execute the Case Filing flow and pass in the necessary details to initiate the pre-arbitration case with Mastercard. Once the case filing activities are complete, a "Pre-Arbitration Submitted" recovery action is recorded in the Recovery Action History. Then the Pre-Arbitration Response flow is executed while a response is awaited.