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MC Pre-Arbitration

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A dispute may be continued after the chargeback cycles have completed by using the pre-arbitration, when applicable, and the arbitration case filing process. An issuer may accept responsibility for a pre-arbitration or arbitration case at any time, before a response or ruling is received, by executing the withdraw action.


Optional Pre-Arbitration

A pre-arbitration case filing is required prior to escalation to an arbitration case for all disputes with the exception of the following chargebacks.

Note:  This exception does not apply when the reason code is changed.


When pre-arbitration is pursued in the Mastercard Representment flow, this flow is executed.  The system will execute the Case Filing flow and pass in the necessary details to initiate the pre-arbitration case with Mastercard.  Once the case filing activities are complete, a "Pre-Arbitration Submitted" recovery action is recorded in the Recovery Action History.  Then the Pre-Arbitration Response flow is executed while a response is awaited.

Rule(s)MCExecutePreArb

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