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Disposition Case

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Description

This assignment will prompt the user to determine if, and how, recovery will be pursued.  If recovery is not pursued, the user is prompted to process liability by denying or writing-off the dispute.

Details

Review Recovery Options

The primary action prompts the user to determine and appropriate recovery option.  Depending on the applicable recovery strategy and the information obtained, an option may have already been set by the system.  For more information about specific strategies and options, see Recovery.

Pay All

This action will execute the write-off action for all disputes currently at Disposition Case.

Deny All

This action will execute the Deny Dispute action for all disputes currently at Disposition Case.

Other Actions

One, or more, of the following, optional actions may be available to the user from the Other Actions, depending on the applicable recovery strategy.

SLA

None
Work QueueDispositionCase
Work Group

The excerpt 'work_group' was not found in the space 'QEK' or you may not have the necessary permissions to access it.

If you're experiencing issues please see our Troubleshooting Guide.

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