When the Acquirer does not fully resolve the claim in the Pending Alt Network Chargeback Response flow, this flow is executed. The user has one of the following options in the Review Alt Network Chargeback Assignment:
Review Chargeback Response
This primary flow action displays the dispute response details to the user and prompts them to take one of the following issuer actions.
- Accept Full
- Accept Partial
- Decline
When full or partial liability is accepted, the user is prompted to write off or deny the amount accepted.
When liability is declined or partially accepted, the user is prompted to provide additional details and pursue further options. In this case, the user will be prompted to pursue pre-arbitration.
When partial liability is accepted, the Issuer Accept Partial flow is executed to handle liability processing and any required approvals.
Once an action is taken, it is recorded in the Recovery Action History, and the Execute Alt Network 2nd Chargeback flow is executed.
Other Actions
The user can also choose to pend the claim for many reasons. The Pend flow is executed and once it is satisfied, the user is brought back to this assignment.