When the pre-arbitration response received in Mastercard Pre-Arbitration Response is declined, this flow is executed. The MC Review PreArbitration Response Preconditions are evaluated to determine which of the following actions are taken.
Action DescriptionREVIEW A Review PreArb Response Assignment assignment is generated and prompts a user to review the response and take appropriate action. WRITEOFF The dispute decision is set to "Write-Off" and the dispute is automatically resolved as paid.
When a user reviews the response, they will be prompted to complete the following action.
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Any executed action is recorded in the Recovery Action History.