Overview
Intake users can submit a withdrawal request on open claims. This request will create an assignment for a back-office user to review. Once the back-office user withdraws the case, the account holder will receive a denial letter, confirming the case is closed.
Claim example: Quality
We recommend showing this function last in your walkthrough.
How-To
Step 1: Enter the reason for the withdraw in the Withdrawal Reason box.
Step 2: Select the dispute or disputes that are being cancelled.
Step 3: Click the Submit button.
If there is already a withdraw request pending on the case, the user will see this error:
