Request Case is Withdrawn

Overview

Intake users can submit a withdrawal request on open claims. This request will create an assignment for a back-office user to review. Once the back-office user withdraws the case, the account holder will receive a denial letter, confirming the case is closed. 

Claim example: Quality
We recommend showing this function last in your walkthrough. 

How-To

Step 1: Enter the reason for the withdraw in the Withdrawal Reason box.

Step 2: Select the dispute or disputes that are being cancelled. 

Step 3: Click the Submit button.

If there is already a withdraw request pending on the case, the user will see this error: