Overview
This method uses the actions taken on the assignment as a way to measure performance.
Actions Taken Data
The Completed Dispute Assignments report reflects the user, the action the user took on the assignment, and the timestamp.
Actions Taken Point Values
Flow Action indicates the action taken by the user to complete a task in a workflow.
| Flow Action | Points |
|---|---|
| AcceptAcquirerResponse | 5 |
| AccountingExceptionResolved | 6 |
| ActionStub | 2 |
| AltNetworkReview2ndChargebackRe+ | 4 |
| AltNetworkReviewChargebackRespo+ | 6 |
| ApprovalLevel | 0 |
| AssociationRulingReceived | 11 |
| CancelDisputeRecall | 1 |
| CancelExecuteVisaPreArbResponse | 0 |
| CancelFraudReporting | 2 |
| CancelMerchantCreditCheck | 2 |
| CancelProcessLiability | 5 |
| CancelRecoveryOption | 5 |
| CancelVisaCaseFilingStatus | 6 |
| CancelVisaPreArbitration | 0 |
| CheckExceptionReview | 1 |
| DenyDispute | 3 |
| DisputeResponsePend | 13 |
| DisputeResponseRecievedAccept | 13 |
| DoNotPursueRecovery | 5 |
| EnrichManually | 4 |
| EnrichSimilarTransactionsManual+ | 6 |
| ExecuteAltNetwork2ndChargeback | 1 |
| ExecuteAltNetworkArbitration | 1 |
| ExecuteChargeback | 7 |
| ExecuteChargebackRetryAutomation | 2 |
| ExecuteMCCaseFiling | 4 |
| ExecuteRecallDispute | 6 |
| ExecuteVisaAcceptDispute | 10 |
| ExecuteVisaPreArbitration | 3 |
| ExecuteVisaPreArbResponse | 6 |
| FileManualFraudAlert | 1 |
| GrantFinalCredit | 3 |
| GrantProvisionalCredit | 2 |
| InboundPrearbPend | 8 |
| InboundPrearbReceivedAccept | 7 |
| ManuallyIdentifyPosting | 3 |
| ManuallyReverseFraudReporting | 2 |
| ManualRecallDispute | 5 |
| ManualVisaCaseFilingWithdrawal | 5 |
| MarkAsRead | 3 |
| MatchFromPotentialTransactions | 2 |
| MCCancelCaseFilingActivity | 6 |
| MCPreArbitrationNoResponseRecei+ | 11 |
| MCRecallDispute | 5 |
| MCReportFraud | 4 |
| MCReviewArbitrationResponse | 10 |
| MCReviewChargebackReject | 11 |
| MCReviewPreArbitrationResponse | 13 |
| MCReviewRepresentment | 10 |
| MCUpdateCaseFiling | 5 |
| MerchantCreditCheck | 3 |
| Pend | 3 |
| PendTimeframeExpired | 4 |
| PreArbResponseRecievedAccept | 9 |
| ProceedWithoutDocs | 4 |
| ProcessAlternateNetworkChargeba+ | 7 |
| ProcessLiability | 3 |
| ProcessLiabilityForAll | 2 |
| ProcessMCChargeback | 6 |
| ProcessVisaDispute | 1 |
| ProvideAcquirerReferenceNumberW+ | 2 |
| ProvideDuplicateARNWithMastercom | 5 |
| ProvideEnrichmentPrerequisiteDa+ | 12 |
| ProvideMCGetFraudReportingInputs | 2 |
| ProvideRequiredEnrichmentData | 2 |
| ProvideVisaGetFraudReportingInp+ | 0 |
| RecordAcquirerArbResponse | 0 |
| ReferToManualMerchantCreditCheck | 1 |
| ReportFraud | 1 |
| RepresentmentPend | 8 |
| RepresentmentResponseRecievedAc+ | 10 |
| ResolveMerchantAccounting | 3 |
| Resume | 2 |
| ResumeARNMatching | 2 |
| ResumeRunARIA | 3 |
| ResumeServiceExecution | 1 |
| RetryAutoMCARNMatch | 2 |
| RetryCreatePreArbViaService | 7 |
| RetryEnrichDataServiceCall | 3 |
| RetryFraudReportingService | 6 |
| RetryInitateDispute | 4 |
| RetryMCEnrichData | 1 |
| RetryMerchantCreditServiceCall | 4 |
| RetryRecallDisputeService | 4 |
| RetryVisaAcceptDisputeViaService | 4 |
| RetryVisaCaseFilingInquiry | 5 |
| RetryWaitForPostingServiceCall | 2 |
| ReviewAdditionalInformationGath+ | 0 |
| ReviewArbitration | 16 |
| ReviewAssociatedVisaTransactions | 3 |
| ReviewDisputeResponse | 12 |
| ReviewDocuments | 6 |
| ReviewEthocaMerchantResponse | 0 |
| ReviewInboundPreArb | 8 |
| ReviewNewAttachment | 4 |
| ReviewNoAcquirerResponseReceived | 4 |
| ReviewRecoveryOptions | 6 |
| ReviewVisaPreArbResponse | 13 |
| ReviewWithdrawalRequest | 3 |
| SkipRequiredEnrichment | 5 |
| SkipVisaAssociatedTranReview | 1 |
| StandardPend | 4 |
| StillPending | 3 |
| SubmitRTSIChargeback | 5 |
| UpdateAcquirerNetwork | 3 |
| UpdateVROLAssociatedTranSelecti+ | 4 |
| VisaReportFraud | 3 |
| VisaWithdrawCaseFiling | 3 |
| WriteOff | 2 |
| MerchantCreditCheckLocalAction | 1 |
| MerchantCreditCheckLocalAction | 0 |
| ResumePendingMarkAsReadDispute | 0 |
| RetryFeeRetrievalService | 0 |
| CorrectInvalidAccounting | 0 |
| ReviewChargebackReject | 1 |
| ArbitrationStillPending | 1 |
| AllCoveredResolved | 1 |
| DenyProvisionalCredit | 4 |
| ExecuteAccountingService | 0 |
| ResearchCompleted | 1 |
| RetryExecuteChargebackService | 1 |
| pyContinueAfterWait | 0 |
| RecallChargeback | 1 |
| ExecuteMerchantCreditService | 1 |
| ExecuteEnrichDataService | 1 |
| CancelLetter | 1 |
| RetryRecordARIAInvestigationRes+ | 0 |
| ResumeTollgate | 1 |
| SkipTollgate | 0 |
| SkipARIA | 0 |
| AcceptWithPartialMerchantCredit | 10 |
| RetryMCCaseFilingService | 1 |