MorphMorph

Actions Taken

Overview

This method uses the actions taken on the assignment as a way to measure performance. 

Actions Taken Data

The Completed Dispute Assignments report reflects the user, the action the user took on the assignment, and the timestamp. 

Actions Taken Point Values

Flow Action indicates the action taken by the user to complete a task in a workflow.

Flow ActionPoints
AcceptAcquirerResponse5
AccountingExceptionResolved6
ActionStub2
AltNetworkReview2ndChargebackRe+4
AltNetworkReviewChargebackRespo+6
ApprovalLevel0
AssociationRulingReceived11
CancelDisputeRecall1
CancelExecuteVisaPreArbResponse0
CancelFraudReporting2
CancelMerchantCreditCheck2
CancelProcessLiability5
CancelRecoveryOption5
CancelVisaCaseFilingStatus6
CancelVisaPreArbitration0
CheckExceptionReview1
DenyDispute3
DisputeResponsePend13
DisputeResponseRecievedAccept13
DoNotPursueRecovery5
EnrichManually4
EnrichSimilarTransactionsManual+6
ExecuteAltNetwork2ndChargeback1
ExecuteAltNetworkArbitration1
ExecuteChargeback7
ExecuteChargebackRetryAutomation2
ExecuteMCCaseFiling4
ExecuteRecallDispute6
ExecuteVisaAcceptDispute10
ExecuteVisaPreArbitration3
ExecuteVisaPreArbResponse6
FileManualFraudAlert1
GrantFinalCredit3
GrantProvisionalCredit2
InboundPrearbPend8
InboundPrearbReceivedAccept7
ManuallyIdentifyPosting3
ManuallyReverseFraudReporting2
ManualRecallDispute5
ManualVisaCaseFilingWithdrawal5
MarkAsRead3
MatchFromPotentialTransactions2
MCCancelCaseFilingActivity6
MCPreArbitrationNoResponseRecei+11
MCRecallDispute5
MCReportFraud4
MCReviewArbitrationResponse10
MCReviewChargebackReject11
MCReviewPreArbitrationResponse13
MCReviewRepresentment10
MCUpdateCaseFiling5
MerchantCreditCheck3
Pend3
PendTimeframeExpired4
PreArbResponseRecievedAccept9
ProceedWithoutDocs4
ProcessAlternateNetworkChargeba+7
ProcessLiability3
ProcessLiabilityForAll2
ProcessMCChargeback6
ProcessVisaDispute1
ProvideAcquirerReferenceNumberW+2
ProvideDuplicateARNWithMastercom5
ProvideEnrichmentPrerequisiteDa+12
ProvideMCGetFraudReportingInputs2
ProvideRequiredEnrichmentData2
ProvideVisaGetFraudReportingInp+0
RecordAcquirerArbResponse0
ReferToManualMerchantCreditCheck1
ReportFraud1
RepresentmentPend8
RepresentmentResponseRecievedAc+10
ResolveMerchantAccounting3
Resume2
ResumeARNMatching2
ResumeRunARIA3
ResumeServiceExecution1
RetryAutoMCARNMatch2
RetryCreatePreArbViaService7
RetryEnrichDataServiceCall3
RetryFraudReportingService6
RetryInitateDispute4
RetryMCEnrichData1
RetryMerchantCreditServiceCall4
RetryRecallDisputeService4
RetryVisaAcceptDisputeViaService4
RetryVisaCaseFilingInquiry5
RetryWaitForPostingServiceCall2
ReviewAdditionalInformationGath+0
ReviewArbitration16
ReviewAssociatedVisaTransactions3
ReviewDisputeResponse12
ReviewDocuments6
ReviewEthocaMerchantResponse0
ReviewInboundPreArb8
ReviewNewAttachment4
ReviewNoAcquirerResponseReceived4
ReviewRecoveryOptions6
ReviewVisaPreArbResponse13
ReviewWithdrawalRequest3
SkipRequiredEnrichment5
SkipVisaAssociatedTranReview1
StandardPend4
StillPending3
SubmitRTSIChargeback5
UpdateAcquirerNetwork3
UpdateVROLAssociatedTranSelecti+4
VisaReportFraud3
VisaWithdrawCaseFiling3
WriteOff2
MerchantCreditCheckLocalAction1
MerchantCreditCheckLocalAction0
ResumePendingMarkAsReadDispute0
RetryFeeRetrievalService0
CorrectInvalidAccounting0
ReviewChargebackReject1
ArbitrationStillPending1
AllCoveredResolved1
DenyProvisionalCredit4
ExecuteAccountingService0
ResearchCompleted1
RetryExecuteChargebackService1
pyContinueAfterWait0
RecallChargeback1
ExecuteMerchantCreditService1
ExecuteEnrichDataService1
CancelLetter1
RetryRecordARIAInvestigationRes+0
ResumeTollgate1
SkipTollgate0
SkipARIA0
AcceptWithPartialMerchantCredit10
RetryMCCaseFilingService1