Overview
The print channel template is applied with a letter is transmitted via a print service, such as Lob. Elements of the letter may be absent or rearranged to meet the print service specifications.
Template
<LogoImage>
Date: <Date>
RE: Case <CaseNumber> for account ending in <AccountLast4>
<Greeting>
<LetterBody>
<Closing>
<Signature>
<Footer>
Sample
Date: 3/1/2018
RE: Case 1903010008C for account ending in 1234
Dear John,
This correspondence is to confirm that we received a dispute from you on 3/1/2018 totaling $397.00 for the following transactions:
Date | Description | Amount | Disputed Amount |
01/03/2018 | WWW.CAREMARK.COM 888-892-7227 IL | $200.00 | $200.00 |
01/05/2018 | AMAZON.COM AMZN.COM/BILL107 | $197.00 | $197.00 |
What Happens Next
- To prevent any additional activity, your account has been closed and we have opened a new account with a different account number. Your new card(s) should arrive in 7-10 days.
- We have issued you a provisional credit in the amount of $397.00 while we investigate your claim. You will have full use of the funds during our investigation.
- Please keep in mind that our investigation can take up to 90 days to complete.
If you have any questions, please feel free to call us at 1-888-829-1928.
Thank you for being a Quavo customer.
Sincerely,
Card Operations
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