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Pending Deny Dispute

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Description

When a dispute is denied but is awaiting final processing in order to complete the provisional credit debit on the Deny Debit Date, it will pend here until that date.

Details

No user action is required.  However, the following actions are available.

  • Cancel Denial - this action will send the dispute back to Disposition and allow for new actions to be taken.  It will not cancel the deny letter that was generated.
  • Perform Debit Now (Other Actions) - this action will generate the deny debit accounting and resolve the dispute.


SLA

Goal: 30 Seconds; Action: Advance Flow

Deadline: 30 Seconds

Work QueuePendingDenyDispute
Work Group

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