MorphMorph

Pending Deny Dispute

Description

When a dispute is denied but is awaiting final processing in order to complete the provisional credit debit on the Deny Debit Date, it will pend here until that date.

Details

Cancel Denial

This primary flow action will send the dispute back to Disposition and allow for new actions to be taken.

Deny Correspondence

This action will not cancel the deny letter that was generated.

Perform Debit Now

This optional flow action is available from the Other Actions menu and willĀ generate the deny debit accounting and resolve the dispute.

Deny Correspondence

This action will not change the debit date that was communicated in the deny letter that was generated.

SLA

Goal: 30 Seconds; Action: Advance Flow

Deadline: 30 Seconds

Work QueuePendingDenyDispute
Work Group

Exception