Conditions
An issuer may initiate a dispute under dispute condition 12.2: Incorrect Transaction Code for the following reasons:
- One of the following:
- A credit was processed as a debit.
- A debit was processed as a credit.
- A credit refund was processed instead of a Reversal or an Adjustment.
Time Limit
120 calendar days from either:
- The Transaction Processing Date
- For a credit refund that was processed instead of a Reversal or an Adjustment, the Processing Date of the credit refund
Dependencies
- Certification that either:
- Credit was processed as a debit.
- Debit was processed as a credit.
- For a credit refund that was processed instead of a Reversal or an Adjustment, both:
- An explanation of why the credit refund was processed in error
- Date of the original Transaction and Credit Transaction