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Goods and Services Not Received (4554)

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Timeframes

120 days from the Network Processing Date of the Presentment

Conditions

The Issuer must meet all the following conditions:

  • May be used even if the Transaction was Authorized.
  • Amount to be charged back is the full Transaction amount.
  • Before filing this Chargeback, the Issuer must manually enter the fraud Transaction into the WFIS or electronically transmit it into the GNS Fraud Repository.
  • For Final Chargeback - This Chargeback is only applicable if the First Chargeback was either a fraud type or one of the following:
    • 4512 - Multiple Processing
    • 4516 - Request for Support Not Fulfilled
    • 4517 - Request for Support Illegible/Incomplete
    • 4754 - Local Regulations/Legal Dispute

Dependencies

  • Cardmember Documentation or Issuer Declaration that supports the Chargeback

Validations

ValidationValueLogicAssociated Rule(s)
Is a POS transactionTrue

S/E is considered High RiskTrue
  • Card Acceptor High Risk Indicator = S, I, F, T or X

AEIPS-compliant Chip Card Transactions where a Transaction Certificate is provided in the First Presentment, or Transaction is identified as Fallback in the First PresentmentFalse

Card Data Input Mode, position 7 = 9

 
SafeKey Transaction which was either Fully Authenticated or Attempted and the S/E has a risk indicator of either "T" or "F.”FalseProgram Indicator in 892-893 of First Pres 1240 msg = 4 and
Card Acceptor High Risk Indicator = T or F

Transaction qualifies for the AEGNS Oil Fraud Liability Shift ProgramFalse
  • Program Indicator in 892-893 of First Pres 1240 msg = 08

Expresspay Transactions of less than or equal to the Cumulative Spend 
Protection Threshold
False

Card present, position 6 = X


Is a Merchant-Presented Quick Response (MPQR) Transactions with high risk indicator of F.False
  • Card present, position 6 = X
  • Card Acceptor High Risk Indicator = F

High Risk S/Es listed under the following categories are not eligible for Excluded Transactions under this ISO code:

a. Risk indicators of “I”, “S”, “X”

b. Gambling MCCs 7801, 7802, 7995

False
  • Card Acceptor High Risk Indicator = I, S or X or
  • MCC = 7801, 7802, 7995

First Chargeback was either a fraud type or one of the following: 
a. 4512 - Multiple Processing 
b. 4516 - Request for Support Not Fulfilled 
c. 4517 - Request for Support Illegible/Incomplete 
d. 4754 - Local Regulations/Legal Dispute
False



Related Questionnaires

Fraud Questionnaire



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