Chargeback Reason
A single Transaction for the same amount was sent for payment multiple times.
Description
- The Cardmember claims that a single Transaction appears more than once on his/her statement.
- The Issuer suspects that a single Transaction has been sent for payment more than once.
Conditions
The Transaction that was sent first shall be considered the valid Transaction.
Timeframes
120 days from the Network Processing Date of the Presentment
Dependencies
- Issuer Declaration that indicates the Chargeback description.
- When the dispute is involving airline transactions confirmation of the below:
- Airline industry cases involving voided tickets that are pending Credit and which were reissued for a different itinerary.
- Airline tickets with different ticket numbers.
Validations
| Validation | Value | Logic | Associated Rule(s) |
|---|---|---|---|
| Within association window for submitting the chargeback | True | 120 days from the Network Processing Date of the Presentment | HasChargebackWindowExpired |
Is Eligible for 4512 Multiple Processing
| True |
| Is4512EligibleCheck_A |
Related Questionnaires
Amex Charged More Than Once Questionnaire