Overview
The QFD Patch release is compatible with mandate changes for 24.1. Mandate changes will take effect on or after April 12, 2024.
Change Log
As a result of our analysis of Visa's documentation, the following changes have been implemented in QFD's mandates release.
| Summary | Release Note Detail | Story ID |
|---|---|---|
| Certification of authorizing/participating in the transaction required for Visa RC 10.1, 10.2, 10.2, & 10.4 | On or after April 12, 2024, when a user pursues recovery for 10.1, 10.2, 10.3, or 10.4 a certification that the cardholder denies authorizing or participating in the transaction will be passed with the chargeback request. | QPS-10029 |
Commercial Card Virtual Account Disputes | On or after April 12, 2024, Visa is expanding the Product IDs that require the question "Does the dispute involve a Visa Commercial Card Virtual Account?“ when pursuing recovery for Services Not Received. When the transaction's product ID is G,K,S,X,X1,S1, S4 or S5, a user will be prompted to answer this question when pursuing recovery. | QPS-10064 |
Compelling Evidence Type Updates | On or after April 12, 2024, an additional Compelling Evidence category will be available for acquirers for “Virtual card transaction at a lodging merchant”. Additionally, other Compelling Evidence categories were renamed to be consistent with Visa Core Rules and Visa Product and Service Rules. | QPS-10175 |
Initiating PreArb Reason Updates | On or after April 12, 2024, an additional Initiate PreArb reason was added to the dropdown for "Delayed charge transaction". Additionally, the reasons available for the question "Why are you initiated a pre-arbitration?" have been updated to be consistent with Visa Core Rules and Visa Product and Service Rules. | QPS-10176 |
Minimum Dispute Amount for T&E transactions | On or after April 12, 2024, a minimum dispute amount for T&E transactions for Fraud reason codes 10.1, 10.2, 10.3, 10.4 (only applies to Visa B2B Virtual Payment Products), 10.5 and Non-Fraud reason codes 13.3, 13.8, 13.9 will be implemented. | QPS-10215 |
Late Presentments | On or after April 12, 2024, the Processing Error recovery reason "Late Presentment" will be removed and added to Authorization Errors category recovery reason "No Authorization/Late Presentment". | QPS-10238 |
Hypersearch Search Criteria Expanded | Hypersearch will support searching by the following criteria: MemberCaseNumber, VisaCaseNumber, AccountNumber, FundingAccountNumber, Token, ARN, TranDate, Amount, Transaction ID, RetrievalRequestID, Retrieval ReferenceNumber, STAN, Acquirer Identifier. | QPS-10066 |
Added Network ID | On or after April 12, 2024, the new Network ID VAT will be supported when executing a call to submit the dispute and determining if RTSI services can be used. | QPS-10067 |
Research
The following documents were analyzed to identify changes that impact Mastercard functionality as supported in QFD.
- IES for Release 24.1 - DPS Publication 12.15.23
- Visa Core Rules and Visa Product and Service Rules - 14 October 2023