This is the base of QFD. While not technically an addon, there are responsibilities and information similar to implementing an addon documented below.
Benefits of using this Addon
QFD is an end to end case management system for fraud and disputes. The application provides functionality for recovery, communication, accounting, multi channel intake and the ability to enable dozens of integration and automation addons.
What does it replace?
QFD replaces existing processes and tools for managing fraud and disputes both in the front office (during accountholder calls, branch walk ins, mobile and online access, etc..) and the back office (investigation, communication and resolution procedures).
What phase is this recommended in?
This will always be implemented in the first phase.
How long from phase kickoff can this be implemented?
Base QFD can typically be implemented almost immediately upon kickoff. Addons may take longer and have additional dependencies.
Who is responsible for what to implement this addon? What information is required to implement this addon?
Quavo Responsibilities |
|
---|---|
Client Responsibilities |
|
Third Party Responsibilities |
What does a timeline look like for implementing this addon?
Weeks to completion/Responsibility mapping | |||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Party | Kickoff | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 12 | 13 | 14 | 15 | 16 |
Quavo | 1 | 2 | 2 | 3 | 3 | 3 | 3 | ||||||||||
Client | 1 | 2 | 2 | 3 | 3 | 3 | 3 |
How is pricing determined?
Metric | Description |
---|---|
Disputed Transaction | A charge applies per disputed transaction, regardless of the number of claims (groups of transactions) filed, users in the system, etc.. |
What success criteria should be met prior to going live?
Prior to going live, users should familiarize themselves with the application and begin to produce training material and procedures pertinent to their organization. All phase addons should have development complete and success criteria met prior to going live.
Any best practices for implementation or things to know after going live?
Monitor workbasket volume closely and make sure user profiles are configured to pull work appropriately. Managers should familiarize themselves with out of box reports and develop ways to make sure work is flowing through the system in a timely manner.