| Description | The statement of dispute is sent in certain non-fraud disputes where specific documentation is required to support the claim. It is typically included with the confirmation letter as an attachment/enclosure, but can also be sent manually from the Communication Hub. When it is sent manually, it will include a cover letter. |
| Applies To | Card |
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Cover Letter Content
To expedite processing of your dispute, please complete, sign and return the attached Statement of Dispute to the address below within 7 days.
<Return Address>
<Footers>
Cover Letter Sample
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We received a dispute from you on 07/03/2024 totaling $397.00, including the following transactions:
Date Description Amount Disputed Amount 06/22/2024 WWW.CAREMARK.COM 888-892-7227 IL $200.00 $200.00 06/23/2024 AMAZON.COM AMZN.COM/BILL107 $197.00 $197.00
To expedite processing of your dispute, please complete, sign and return the attached Statement of Dispute to the address below within 7 days.
Quavo Financial Services
Attention: Card Operations
P.O. Box 12345
East Lansing, MI 48820-1234
Thank you for giving us the opportunity to serve you. We appreciate your business and the confidence you have placed in us. If we can be of further assistance, please contact Card Operations at (800) 555-0199. Sincerely, Card Operations © 2019 Quavo, Inc. All rights reserved. Quavo and the Quavo logo are service marks of Quavo, Inc.
Statement Content
STATEMENT OF DISPUTE
RE: Case <CaseNumber> for account ending in <AccountLast4>
I, <CustomerName>, hereby dispute the transaction(s) listed below for the following reason:
Merchandise or services not received.
I was charged for the transaction listed, but I have not received the merchandise or service. I expected to receive _____________________________________________________ from the merchant on __/_/_. I contacted the merchant on ___/_/__, and their response was _______________________________________________________________ ___________________________________________________________________________________________________________________________________________________________________________________________________.
Cash not received at ATM.
The ATM did not dispense the cash I requested or dispensed a partial amount. The amount dispensed by the ATM was _______________________.
Credit not processed.
I was promised a credit for the transaction listed and it has not been processed. Attached is a copy of the credit transaction receipt or voided transaction receipt.
Paid for by other means.
Attached is a copy of the front and back of the canceled check/cash receipt/money order/bank statement or proof of other payment by other means.
Transaction value not loaded.
The value loaded to the card for this transaction is incorrect. The amount that should have been loaded is _______________________.
Date Description Amount Disputed Amount 06/22/2024 WWW.CAREMARK.COM 888-892-7227 IL $200.00 $200.00 06/23/2024 AMAZON.COM AMZN.COM/BILL107 $197.00 $197.00
Please provide any additional information you believe may be helpful in our investigation (you may attach additional pages, if needed):
I certify that, to the best of my knowledge and belief, all the information on this statement is true, correct, complete and made in good faith.
Signature: _________________________________________________ Date: ___________________