| Description | Sent when a card claim is denied because the disputed transaction is beyond the applicable time-frame for the dispute. |
| Applies To | ACH, ATM, Balance Transfer, Bill Pay, Card, Check, Convenience Check, P2P, RTP, Wire, Zelle |
| Relates To |
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Content
After careful review, we regret to inform you that we are unable to intervene on your behalf with the merchant. Your claim was received beyond the applicable time limits; therefore, we have no rights to continue with your dispute. At this time, we suggest you contact the merchant directly for resolution.
<Provisional Credit Reversed><Final Resolution>
<Footers>
Sample 1
Dispute(s) are resolved and PC was not previously issued.
Steve Rogers Date: 07/03/2024 Dear Steve,
123 Mockingbird Way
Sacramento, CA 94203
RE: Case 2407030001C for account ending in 1234
We have resolved the dispute received from you on 07/03/2024 for the following transaction(s):
Date Description Amount Disputed Amount 06/22/2024 WWW.CAREMARK.COM 888-892-7227 IL $200.00 $200.00 06/23/2024 AMAZON.COM AMZN.COM/BILL107 $197.00 $197.00
After careful review, we regret to inform you that we are unable to intervene on your behalf with the merchant. Your claim was received beyond the applicable time limits; therefore, we have no rights to continue with your dispute. At this time, we suggest you contact the merchant directly for resolution.
This notice serves as final resolution of your dispute for the above-referenced transactions. If your dispute included additional transactions not listed above, please be assured we are continuing to investigate those.
Thank you for giving us the opportunity to serve you. We appreciate your business and the confidence you have placed in us. If we can be of further assistance, please contact Card Operations at (800) 555-0199. Sincerely, Card Operations © 2019 Quavo, Inc. All rights reserved. Quavo and the Quavo logo are service marks of Quavo, Inc.
Sample 2
Dispute(s) are resolved and PC was previously issued.
Steve Rogers Date: 07/03/2024 Dear Steve,
123 Mockingbird Way
Sacramento, CA 94203
RE: Case 2407030001C for account ending in 1234
We have resolved the dispute received from you on 07/03/2024 for the following transaction(s):
Date Description Amount Disputed Amount 06/22/2024 WWW.CAREMARK.COM 888-892-7227 IL $200.00 $200.00 06/23/2024 AMAZON.COM AMZN.COM/BILL107 $197.00 $197.00
After careful review, we regret to inform you that we are unable to intervene on your behalf with the merchant. Your claim was received beyond the applicable time limits; therefore, we have no rights to continue with your dispute. At this time, we suggest you contact the merchant directly for resolution.
The provisional credit that was applied to your account in the amount of $397.00 will be reversed on 07/10/2024. This notice serves as final resolution of your dispute for the above-referenced transactions. If your dispute included additional transactions not listed above, please be assured we are continuing to investigate those.
Thank you for giving us the opportunity to serve you. We appreciate your business and the confidence you have placed in us. If we can be of further assistance, please contact Card Operations at (800) 555-0199. Sincerely, Card Operations © 2019 Quavo, Inc. All rights reserved. Quavo and the Quavo logo are service marks of Quavo, Inc.