| Description | Sent when a dispute is denied and the reason is "Valid Card Present". If a provisional credit has been issued, notice of the reversal, and any applicable disclaimer(s), are included. |
| Applies To | ATM, Card |
| Relates To |
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Content
We have now concluded this investigation. We have determined that no error occurred as the services were rendered by the merchant listed in the dispute. Your physical card was present where the CHIP and/or PIN were authenticated at the merchant's terminal, with no errors, and the card was in your possession when the transaction occurred.
<Provisional Credit Reversed><Final Resolution>
<Footers>
Sample 1
Dispute(s) are resolved and PC was not previously issued.
Steve Rogers Date: 07/03/2024 Dear Steve,
123 Mockingbird Way
Sacramento, CA 94203
RE: Case 2407030001C for account ending in 1234
We have resolved the dispute received from you on 07/03/2024 for the following transaction(s):
Date Description Amount Disputed Amount 06/22/2024 WWW.CAREMARK.COM 888-892-7227 IL $200.00 $200.00 06/23/2024 AMAZON.COM AMZN.COM/BILL107 $197.00 $197.00
We have now concluded this investigation. We have determined that no error occurred as the services were rendered by the merchant listed in the dispute. Your physical card was present where the CHIP and/or PIN were authenticated at the merchant's terminal, with no errors, and the card was in your possession when the transaction occurred.
This notice serves as final resolution of your dispute for the above-referenced transactions. If your dispute included additional transactions not listed above, please be assured we are continuing to investigate those.
Thank you for giving us the opportunity to serve you. We appreciate your business and the confidence you have placed in us. If we can be of further assistance, please contact Card Operations at (800) 555-0199. Sincerely, Card Operations © 2019 Quavo, Inc. All rights reserved. Quavo and the Quavo logo are service marks of Quavo, Inc.
Sample 2
Dispute(s) are resolved and PC was previously issued.
Steve Rogers Date: 07/03/2024 Dear Steve,
123 Mockingbird Way
Sacramento, CA 94203
RE: Case 2407030001C for account ending in 1234
We have resolved the dispute received from you on 07/03/2024 for the following transaction(s):
Date Description Amount Disputed Amount 06/22/2024 WWW.CAREMARK.COM 888-892-7227 IL $200.00 $200.00 06/23/2024 AMAZON.COM AMZN.COM/BILL107 $197.00 $197.00
We have now concluded this investigation. We have determined that no error occurred as the services were rendered by the merchant listed in the dispute. Your physical card was present where the CHIP and/or PIN were authenticated at the merchant's terminal, with no errors, and the card was in your possession when the transaction occurred.
The provisional credit that was applied to your account in the amount of $397.00 will be reversed on 07/10/2024. This notice serves as final resolution of your dispute for the above-referenced transactions. If your dispute included additional transactions not listed above, please be assured we are continuing to investigate those.
Thank you for giving us the opportunity to serve you. We appreciate your business and the confidence you have placed in us. If we can be of further assistance, please contact Card Operations at (800) 555-0199. Sincerely, Card Operations © 2019 Quavo, Inc. All rights reserved. Quavo and the Quavo logo are service marks of Quavo, Inc.