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Execute Chargeback

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Description

Manually execute chargeback.

Details

Click button to execute Chargeback Manually or Cancel Recovery through Other Actions.


SLA

Goal: 8 Hours

Deadline: 8 Hours

Work QueueExecuteChargeback
Work Group

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StageExecute
NodeRecovery


The Execute Chargeback assignment is generated when system integration is not enabled to perform the chargeback. This assignment prompts the agent to execute the chargeback in an external system.


How to complete the assignment

  1. Click the Execute Chargeback Manually button. 

     Click here to see the expanded assignment...

  2. Submit the chargeback manually using your firm's system of choice. Instructions may be available in QFD.

  3. After submitting the chargeback manually, return to QFD and verify the Mastercom ID is present in the field labeled "Please provide the MasterCom claim id."
    • If MasterCom ID is not present, locate and enter the MasterCom ID.
      • To locate the MCOM ID, In QFD select the Additional Data hyperlink.
      • Click on the Recovery Details tab.

      • Copy the number listed below Claim Filing - Claim ID.

         Click here to see the Claim Filing section...



  4. Check the box next to "I certify the above steps have been completed."

  5. Click the Apply button.

  6. Click the Process Actions button.


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