Review Representment Assignment

The Review Representment assignment is generated when a representment is submitted by the Acquirer that requires a manual review. This assignment is only for Mastercard disputed transactions. 

How to complete the Review Representment assignment

1. Review the representment documentation in the Attachments section in the Case Assets. 
   
   

2. Click the Review Representment button.

    Click here to see the expanded assignment...

   

   

   
   

To accept full liability, select Accept.

• To deny the disputed transaction, select Deny Dispute.
  1. Choose a deny reason from the Reason for Denial drop-down. 
  2. Complete any fields required to be completed based on the denial reason.
  3. Optional: You can copy/paste your response to "What is your reason for not accepting full liability?" in the Deny Comments which will post a deny note in the Notes hub.
  4. Click the Apply button.
  5. Click the Process Actions button.
        
•  To pay the disputed transaction, select Write Off.

  1. Explain the write-off decision in the freeform box under Please provide an explanation.
     

  2. Determine if a paid letter will be sent to the accountholder by selecting Yes or No from the "Send Paid Communication?" drop-down.
  3. Optional: You can enter any additional information in the Notes freeform box.
  4. Click the Apply button.
  5. Click the Process Actions button.

To accept partial liability, select Accept Partial.

1. Input the amount that was not recovered in “What is the amount that is being pursued?”
2. Provide the reason you are not accepting full liability in the freeform box under "What is your reason for not accepting full liability?"
3. Provide the reason you are pursuing pre-arbitration in the freeform box under "Why are you initiating pre-arbitration?" (You can copy/paste your response to "What is your reason for not accepting full liability?")
4. Answer the question "Are you changing the dispute category or condition?" with Yes or No.
5. Select the action for the remaining amount.
   • To pay the disputed transaction, select Write Off.
     1. Explain the write-off decision in the freeform box under Please provide an explanation.
     2. Optional: You can enter any additional information in the Notes freeform box.
     3. Click the Apply button.
     4. Click the Process Actions button.
             
   • To deny the disputed transaction, select Deny Dispute.
     1. Choose a deny reason from the Reason for Denial drop-down. 
     2. Complete any fields required to be completed based on the denial reason.
     3. Optional: You can enter any additional information in the Notes freeform box.
     4. Click the Apply button.
     5. Click the Process Actions button.   

To pursue pre-arbitration, select Decline.

1. Provide the reason you are not accepting liability in the freeform box under "What is your reason for not accepting liability?"
2. Provide the reason you are pursuing pre-arbitration in the freeform box under "Why are you initiating pre-arbitration?" (You can copy/paste your response to "What is your reason for not accepting full liability?")
3. Respond to "Send Representment Response Communication?" with Yes or No according to your firm's protocol.
4. Optional: You can enter any additional information in the Notes freeform box.
5. Click the Apply button.
6. Click the Process Actions button.