A new “Dispute Approvals” dashboard is available in the Performance category. This dashboard provides an overview of approval action volume, as well as acceptance rate, by requestor and reviewer.
Usage
Approval Action Volume, Workload, Efficiency
Included Metrics
Total Requests (Count), Deny Dispute (Count), Provisional Credit (Count), Write Off (Count)
Approver Request Trend, over time
Acceptance Rate, by type
Acceptance Rate, by Requestor
Acceptance Rate, by Reviewer
Included Filters
Client, Claim Type, Claim Category, Claim Reason, Date Range, Date Grouping
