Reverse Fee Adjustments
- Devan Robertson
- Nick Facca
When enabled, this optional flow will generate the necessary adjustments to reverse any fee credits that were previously issued in the event that an associated dispute is denied. The Reverse Fee Adjustments Preconditions decision table is evaluated determine with of the following actions are taken.
Action DescriptionAUTO The system will automatically generate the Reverse Refunded Fees Accounting entries. While the activity is executed, the Execute Reverse Fees Service Call assignment is displayed in the Fee Maintenance step. If the activity fails, the Reverse Fees Service Failed assignment is generated. MANUAL A Reverse Fees assignment is generated for a user to perform the necessary maintenance. SKIP The flow is skipped.
Extension: Reverse Fee Adjustments
To enable manual or automated fee adjustment reversal maintenance, update the conditions in the Reverse Fee Adjustments Preconditions table.