Collect Documentation Flow
- Nick Facca
- Kristafanie Somers
- Devan Robertson
Overview
The purpose of this flow is to collect documentation that is required for claim fulfillment. Internal documents must be collected in the following scenarios.
Check Claims - All check claims require that an image of the check be attached to the claim.
Convenience Check Claims - Optionally, an image of the check can be attached to the claim.
Pre-Conditions
Determines when additional documentation should be collected internally, such as a Request for Copy (RFC) or a check image.
Actions
Action | Description |
|---|---|
AUTO | Call available integration for retrieving the document. |
MANUAL | Generate a manual assignment for a user to retrieve the document. |
SKIP | This action will have the effect of ignoring the entire Collect Documentation flow. |
Base Configuration
Condition | Action | Reason |
|---|---|---|
Claim Reason is a Missing Transaction | SKIP | "not required for missing transaction" |
Claim Reason is a Cancel Transaction | SKIP | "not required for cancel transaction" |
The Claim Type is "Check" | MANUAL | "Review" |
Association is "Visa" | SKIP | "Visa Association" |
Transaction Amount > 500, POS Entry Mode PAN = 90, MTI = "", AND Merchant Category Code !=5542 | AUTO | "Order" |
Transaction Amount < 100, POS Entry Mode PAN = 90, AND MTI = "" | SKIP | "Under $100" |
POS Entry Mode PAN != 90 | SKIP | "POS Entry Mode" |
MTI != "" | SKIP | "MTI Indicator" |
Merchant Category Code = 5542 | SKIP | "5542 MCC" |
Otherwise | MANUAL | "Review" |
Rule(s) | CollectDocumentation |
References