MorphMorph

Ethoca Authorizations

Owned by Hannah Richardson
Last updated: Nov 14, 2024 by Kristafanie Somers
1 min read

Description

Details

Where eligible, alerts are sent to Ethoca while waiting for posting

  • If a "Not Settled" response is received, QFD will continue to review the pending transaction to ensure it does not post to the account. 

    • If the transaction still posts, a new Ethoca Alert will be generated for the posted transaction. Please see Pend for Ethoca Case Status for additional details.

  • If a "Will Refund" response is received, QFD will pend for a merchant credit for 5 days.

    • If a merchant credit is not received by the SLA, a new Ethoca Alert will be generated for the posted transaction. Please see Pend for Ethoca Case Status for additional details.

All actions will be recorded in the Recovery Action History.

SLA

None

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