Overview: 

Resolved an issue where comments entered in flow assignments were not available to users after the assignment was processed. 

How it works: 

This fix ensures comments are moved over to the Claim Notes tool with the visibility of fulfillment.

Overview: 

How it works: 

This update can be found on the following letters:

• Fraud App Confirmation
• Fraud App Paid
• Transactionless ATO - Investigation Completed
• ATO with Transactions Confirmation Letter
• ATO without Transactions Confirmation Letter

Overview: 

Resolved an issue where letters with multiple deny debit dates and the same dispute denial reason could merge and be sent as one letter with a single deny debit date. Now, if the deny debit dates don't match, the letters won't merge.

How it works: 

The fix ensures that when multiple disputes with different Deny Debit Dates are denied, the letters associated with them won't merge. Previously, letters were merging despite having different Deny Debit Dates.

Overview: 

Resolved an issue where the PC Date was not displaying correctly in the External Case Status Widget. Prior to this fix, the PC date could be displayed as 1/1/70 when PC had not been issued on the claim. Additionally, the PC date and other dates could be displayed as one day later. This fix ensures that the dates displayed on the External Case Status widget reflect the same dates displayed in QFD back office.

How it works: 

When viewing the PC Date from the External Case Status Widget the PC date displayed will reflect the date the PC was issued. If PC was not issued the field would be blank. 

Overview: 

How it works: 

The fix ensures that fees reviewed in the Refund Fee Review assignment are properly displayed when the Completed Actions are expanded. This includes showing the Fee Action, Fee Description, Fee Date, Fee Amount, and Associated Dispute.

Overview: 

Resolved an issue where if a user performed a Bulk Action at when reviewing an authorization posting, users were able to apply the same posted transaction to multiple disputes. This fix ensures that once a posted transaction is matched to an authorization the posted transaction is not matchable to other disputes.

How it works: 

When a user performs a bulk action for Auth Review and selects a posted transaction applied to a dispute, attempting to select the same transaction on another dispute triggers an error message: "This transaction was already selected for a different dispute. Please complete the current action first."

Overview: 

How it works: 

The fix ensures that denial messages for claims with Provisional Credit include notice of fee rebilling, if applicable. The Correspondence Provisional Credit Reversed paragraph now specifies the adjustment of provisional credit and fee reversal. This change doesn't affect denial for Merchant Credit.