When the pre-arbitration response received in Mastercard Pre-Arbitration Response is declined, this flow is executed. The MC Review PreArbitration Response Preconditions are evaluated to determine which of the following actions are taken.
Action DescriptionREVIEW A Review Pre Arb Response assignment is generated and prompts a user to review the response and take appropriate action. WRITEOFF The dispute decision is set to "Write-Off" and the dispute is automatically resolved as paid.
When acceptance is processed by the system, any remaining recovery amount is automatically written off. When review is required, a Review Pre-Arbitration Response assignment is generated and prompts a user to review the response from the acquirer and determine the next action. The user must choose to accept the decision, partially accept the decision, or decline the decision. If the decision is accepted, the user will be prompted to process liability by writing off or denying the dispute. If the user chooses to partially accept the decision, the Accept Partial flow is executed to handle liability processing for the remaining recovery amount. If the user chooses to partially accept or decline the decision, they'll be prompted to answer an questions that are required for filing arbitration and the Arbitration flow is executed. In each of these scenarios, the system records the chosen recovery action in the Recovery Action History.