When an response is expected from Visa in theĀ Visa Exception Review flow, this assignment is generated and prompts the user to record the response.
Details
This assignment prompts the user to access the case in Visa Resolve Online (VROL) and record the response provided by Visa to the liability exception request.
If the response is not yet available, the user may select the pend option which will return the dispute to theĀ Request Exception Review pending assignment.